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FCA Consumer Duty

Practice: Finance & Risk · Type: Regulation · UK-specific

The FCA Consumer Duty sets a higher standard of consumer protection in UK financial services, built on a consumer principle and four outcomes — products & services, price & value, consumer understanding and consumer support. Celeredge assesses Consumer Duty outcomes against the client's evidence.

Benefits​

  • Scored on FCA Consumer Duty's own scale — not a generic rubric.
  • Every score is traceable to the client's own evidence — policies, reports and data.
  • Gaps ranked by severity, ready to become the plan.
  • A board-ready slide deck and a detailed report, generated automatically.
  • Re-runnable for the annual board report and ongoing outcomes monitoring.

When to use it​

  • To assess Consumer Duty outcomes — products, price and value, understanding and support.
  • When a UK financial firm must evidence good consumer outcomes to the FCA.
  • To prepare the annual Consumer Duty board report.
  • To identify where products, pricing or communications fall short of the four outcomes.

What it assesses​

Celeredge assesses Consumer Duty outcomes against the consumer principle and four outcomes, and ranks the gaps below regulatory expectations. It covers:

  • Products & services
  • Price & value
  • Consumer understanding
  • Consumer support

Expected output​

Celeredge produces per-dimension maturity scores on FCA Consumer Duty's own scale. Each answer carries a confidence signal and citations back to the client's evidence, and gaps are ranked by severity. The run generates a board-ready slide deck and a detailed HTML report. See Maturity Scoring, Reports and Deck Studio.

How to use it in Celeredge​

  1. Collect the client's evidence — see Evidence Collection.
  2. In Diagnose, select FCA Consumer Duty.
  3. Run the assessment and watch it stream — see Running Assessments.
  4. Review per-dimension answers with their confidence and citations, then accept the ones you trust.
  5. Send gaps to Plan — see Gap Analysis.

FAQ​

What is FCA Consumer Duty?​

The FCA Consumer Duty sets a higher standard of consumer protection in UK financial services, built on a consumer principle and four outcomes — products & services, price & value, consumer understanding and consumer support.

What does a Celeredge FCA Consumer Duty assessment deliver?​

An evidence-based readiness assessment scored on the regulation's own scale, with gaps ranked by severity and an auto-generated, board-ready slide deck and detailed report — every score traceable to the evidence behind it.

How does the assessment work?​

Clients upload their own evidence — policies, reports and data. An AI interviewer asks targeted follow-ups to fill anything missing, the platform scores against the framework, ranks the gaps, and generates the deliverables.

Celeredge runs an independent readiness and alignment review against this framework. It is not a certification audit and is not endorsed by the standard's owner. Framework and standard names are trademarks of their respective owners.